Service Terms and Conditions

Updated 17 April 2022

Pro Tradie Pty Ltd
Trading as TED Electricial

ABN 88607531751

(The Contractor)


These are the Contractor (“we” or “our”) standard Terms and Conditions which will apply to every contract when you as the Customer engage the Contractor to perform its services. When providing our services, we may also need to supply product/s.

Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide when engaging us to provide our service.

The Contractor reserves the right to amend these Terms and Conditions from time to time at their discretion. Any changes made in such revision take immediate effect once the Customer is notified of such a change.


1. The Contractor represents and warrants that the Contractor has all the necessary skills, knowledge, experience and expertise to perform the services and will perform the service in a proper and competent manner.

2. The Contractor holds all necessary licences and permits required in order to allow the Contractor to perform the services. Where there are any applicable industry standards and codes, they will at all times be complied with by the Contractor. The Contractor and all the Contractor’s employees and permitted sub-contractors are properly qualified, experienced, licensed (where applicable) and competent to properly perform and will perform the service to the required standards and codes.

3. Where any manuals are required in order for the Customer to enjoy or use the services, the Contractor will provide these to the Customer in such form as the Customer may reasonably require and for no additional fee.

4. If an event occurs that is beyond the reasonable control of the Contractor which prevents the Contractor from performing the service on or by the date agreed, the Contractor will immediately notify the Customer and give an estimate of the time for completion of the service.

5. The Contractor will provide all equipment and all materials as may be necessary to properly and efficiently perform the service. Unless otherwise agreed in writing all materials including products supplied will be new and of high quality fit for their purpose.
All Contractor equipment will be safe for use, be properly maintained and capable of being used to carry out the service.

6. If the Customer requires a variation to the service, the Contractor will provide a quotation/estimate for performing the service as varied which additional sum will be added to the price if accepted by the Customer.
If the Customer does not accept the quotation/estimate, the Contractor is not obliged to carry out the variation.

7. The Contractor may use sub-contractors to provide any of the service. In such circumstances, the Contractor will ensure that: (a) the sub-contractors so engaged are suitably qualified, hold all necessary licences and are otherwise able to perform the service in a proper and workman-like manner; (b) the sub-contractors so engaged do not by act or omission do or not do anything that would if done or not done by the Contractor be a breach any of these terms; (c) the sub-contractors so engaged have current or necessary insurances.

8. The Contractor is solely responsible for all fees payable to sub-contractors.


9. Any act by the Customer or those legally acting on behalf of the customer which requests the Contractor to begin performing any services or providing any materials will be deemed as acceptance to these Terms and Conditions.

10. Once these Terms and Conditions are accepted they are irrevocable and cannot be amended without the written consent of the Contractor.

11. In the event there is more than on party as a Customer to these Terms and Conditions, all Customers will be jointly liable for these Terms and Conditions.

12. Should the Customer cancel the engagement of the Contractor after it has been accepted, the Customer agrees they may be held liable for any costs incurred by the Contractor in relation to the provision of the services and/or provision of products up to the point of cancellation. QUOTES, ESTIMATES, INVOICES AND PAYMENT

13. A quote / estimate provided by the Contractor will remain valid for Thirty Days days. On expiry of that period, if the Customer wishes to proceed a new quote / estimate will need to be provided prior to the Contractor undertaking the service.

14. The Customer will pay the Contractor’s fee within 7 days of completion of the services. The price includes GST and is the full amount which the Customer will pay for the service.

15. The Contractor will issue a tax invoice for the service setting out the service performed, including any variation, the date the service was performed and by whom.
The tax invoice will also separately identify all expenses and any GST payable.
This tax invoice will include the final price for the services performed and any goods provided, this price may vary from the quoted / estimated price at the discretion of the Contractor.

16. Payment of the Contractor’s tax invoice should be made in the following manner: Credit card, Eftpos, electronic transfer to the Contractor's bank account or Cash.

17. Where the Customer fails to pay any tax invoice on or before the due date, the Customer agrees that the Contractor will add interest to the total outstanding amount at the rate of 3% interest per calendar month and that the Customer will be liable to pay an accrued interest in addition to the outstanding amount.

18. In the event the Customer defaults in payment of an invoice, the customer shall indemnify the Contractor from any costs incurred by the Contractor in recovering the outstanding amount, including but not limited to solicitors fees.

19. The Customer is not entitled to deduct any invoiced amount from any amounts owing to the Customer by the Contractor. Occupational Health and Safety/Workplace Health and Safety 20. The Customer will ensure that, if the service is to be performed on the Customer’s property, the Customer is authorised to occupy those premises and obtain the service.

21. The Customer will ensure that if the service is to be performed on the Customer’s property, that at all times the property is safe and that all facilities provided by the Customer for the purposes of enabling the service to be performed are also safe.

22. The Customer will ensure that the Contractor will have unencumbered and unobstructed access to the area/s of the premises requiring the service.

23. The Contractor will ensure that at all times in performing the service it uses safe and proper procedures and practices and that all its employees are properly trained and supervised and observe all proper safety practices. Where protective equipment, materials or clothing are required these will be provided by the Contractor and the Contractor will ensure that these are used at all relevant times.

24. The Contractor will at all times have current Workers Compensation insurance and will, on request with prior notice, provide evidence to the Customer of its currency.


25. The Contractor warrants that all the service it performs including any product it supplies as part of the service will be fit for its intended purpose, will be capable of being used by the Customer for its intended purpose and will perform in accordance within its applicable specifications (if any).

26. All statutory warranties that can be lawfully excluded are hereby expressly excluded.

27. To the extent permitted by law, the Contractor is not liable for negligence or otherwise to any person including the Customer for any loss or damage including consequential loss suffered or incurred in relation to the Contractor’s service or products supplied.

28. Where the service is not of the kind ordinarily required for personal, domestic or household use or consumption then the liability of the Contractor is limited pursuant to s.64A of the Competition and Consumer Act 2010 (Cth) to, at the discretion of the Contractor: (a) the supplying of the service again; or (b) the payment of the cost/s of having the service supplied again.


29. It is agreed by the Parties that these Terms and Conditions will be construed in accordance with the Law of Victoria and each Party covenants that it submits to the jurisdiction of the Courts of Victoria for the resolution of any dispute under the Agreement. FORCE MAJEURE

30. Neither the Contractor nor the Customer shall be held liable for any breach of these terms where the breach arises from an act of God, war, natural disaster, terrorism or any other event beyond the reasonable control of either party.

Australia Consumer Law Statement

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired and replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.


We grant to you a 24 month warranty from the date of practical completion on all works and materials supplied by us in accordance with this warranty. In the event of any of the works or materials supplied by us suffering an electrical or mechanical failure or fault within the warranty period we will at our choice either repair the fault, supply the services and materials again or pay for all parts, labour and service call out fees required for the works and materials to be repaired to normal working order subject to the following terms and conditions. The benefits given to you by this warranty are in addition to any other rights and remedies you may have under any law in relation to the goods or services to which this warranty relates.


The maximum amount payable by us under this warranty is limited to the price paid by you for the works inclusive of GST. This warranty does not extend to products used in the works which are not manufactured by us.  Such products are covered only by the manufacturer’s warranty and any guarantee expressed or implied by mandatory provisions of law. This warranty as far as may be permitted by law excludes liability for any consequential loss or claims for damage to persons or property resulting either directly or indirectly from any failure or fault of the works. This warranty shall not apply unless the works have been paid for in full.

What is not covered by this warranty

This warranty does not cover the following:

  • Consumables including but not limted to light globes, fluorescent tubes, batteries, fuses or filters
  • Normal maintenance costs
  • Product recalls
  • Damage caused by:
    • Negligent, accidental or deliberate misuse
    • Unauthorised repairs or modifications
    • Liquid penetration
    • Electrical interferences, power surges, voltage fluctuations or lightning
    • Vermin, pests or insects
    • Rust or corrosion
    • Abnormal or excessive usage
    • Do It Yourself or other Persons not employed or working on our behalf (TED Electrical)

Making a claim

You must notify us in writing of any claim under this warranty within 24 months from the date of practical completion of the works. Your notification must be forwarded to us at PO BOX 3059, Caroline Springs 3023 or email, or follow relevant links for warranty claims on our website . You must bear your own expenses incurred by you in making a claim under this warranty. No claims under this warranty will be accepted after 24 months from the date of practical completion of the works.